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+91 8700044746 info@nagartourandtravel.com
HELP CENTER

Frequently Asked Questions

Find answers to common questions about our taxi services, bookings, payments, and policies.

Booking Payment Cancellation Services Safety

Booking & Reservations

Booking a taxi is quick and easy. You can book through any of the following methods:

Please provide your pickup location, drop location, travel date, time, and number of passengers for a quick confirmation.

For local city rides, you can book a few hours in advance. For airport transfers, we recommend booking at least 24 hours ahead. For outstation trips and tour packages, we advise booking 2-3 days in advance, especially during peak season (October to March) when demand is high. However, we also accommodate last-minute bookings based on availability.

Yes, absolutely. You can book a taxi for family, friends, or colleagues. Simply provide the passenger's name and contact number at the time of booking so our driver can coordinate directly with them. The booking confirmation will be sent to your contact details.

Yes, you can modify your booking (pickup time, location, vehicle type, etc.) by contacting us directly. We'll do our best to accommodate your changes based on availability. Please inform us at least 12 hours before your scheduled pickup for smooth modifications.

Payment & Pricing

We accept multiple payment methods for your convenience:
  • Cash (INR)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Bank Transfer (NEFT/IMPS)
  • Credit/Debit Cards (on request)

For local city rides and airport transfers, no advance payment is required — you can pay after the trip. For outstation trips and multi-day tour packages, a small advance (typically 20-30% of the total fare) is required to confirm your booking. The remaining amount can be paid at the end of the trip.

Absolutely not. We believe in complete transparency. All our fares are clearly communicated before booking and include fuel, driver allowance, and applicable taxes. However, additional charges may apply for extra kilometers beyond the agreed limit, waiting time beyond 15 minutes, tolls, parking fees, and state taxes (for outstation trips). These will always be communicated to you in advance.

Yes, we provide a proper receipt for every payment. For online payments, you'll receive a digital receipt via WhatsApp or email. For cash payments, our driver will provide a physical receipt upon request. If you need a GST invoice for business travel, please inform us at the time of booking.

Cancellation & Refunds

Our cancellation policy is designed to be fair and flexible:
  • 24+ hours before pickup: Full refund of advance (if any)
  • 12-24 hours before pickup: 50% refund of advance
  • Less than 12 hours: No refund of advance
  • No-show: No refund

To cancel your booking, simply contact us via phone, WhatsApp, or email with your booking details. We'll confirm the cancellation and process any applicable refund as per our policy. We recommend cancelling as early as possible to minimize charges.

Refunds are typically processed within 7-10 working days. The refund will be credited back to the original payment method used. For cash payments, refunds are processed via bank transfer or UPI. You'll receive a confirmation once the refund is initiated.

Services & Vehicles

We offer a diverse fleet to suit every need and budget:
  • Sedans (Dzire, Etios, etc.): Perfect for 2-4 passengers
  • SUVs (Innova, Ertiga, etc.): Ideal for 4-7 passengers
  • Premium Sedans (Honda City, etc.): For business travel
  • Tempo Traveller: For groups of 9-17 passengers
  • Luxury Cars: On special request for VIP travel

Yes, we specialize in outstation taxi services across North India. Popular destinations include Agra, Jaipur, Udaipur, Shimla, Manali, Haridwar, Rishikesh, Mathura, Vrindavan, and more. We offer both one-way and round-trip options, with flexible packages to suit your itinerary.

Yes, we provide reliable 24/7 airport transfer services for both domestic and international terminals at IGI Airport, Delhi. Our drivers track your flight status to ensure timely pickup, even if your flight is delayed. We also offer meet-and-greet services on request.

Absolutely. We offer flexible full-day (8 hours/80 km) and multi-day car rental packages. Whether you need a car for business meetings, sightseeing, or a family function, we can customize a package for you. For multi-day rentals, we offer competitive rates with driver accommodation included in most packages.

Safety & Trust

Yes, all our drivers are:
  • Background-verified with valid driving licenses and ID proofs
  • Professionally trained in defensive driving and customer service
  • Knowledgeable about local and outstation routes
  • Committed to punctuality, courtesy, and passenger safety

Yes, all our vehicles are comprehensively insured and undergo regular maintenance checks. We follow a strict service schedule for every vehicle in our fleet, including oil changes, brake inspections, tire rotations, and AC servicing. Vehicles are also deep-cleaned and sanitized regularly for your comfort and hygiene.

Yes, all our vehicles are GPS-enabled and monitored from our operations center. For outstation trips and tour packages, you can request real-time tracking details so your family can monitor your journey. We also share driver details and vehicle information before pickup for your safety.

In case of any emergency, immediately contact our 24/7 support line at +91 87000 44746. Our team will assist you with immediate support, including arranging alternative transport, medical assistance, or any other help you may need. Your safety is our top priority.

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Nagar Tour and Travel

We craft reliable and comfortable journeys, combining local expertise with top-quality taxi services in Delhi.

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Contact Info

HOUSE NO-1, KHASRA NO-19/20, GALI NO-18 GROUND FLOOR, HOLI CHOWK WEST, Sant Nagar Marg, Sant Nagar, Delhi, 110084

info@nagartourandtravel.com

+91 87000 44746

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